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Journal of the Korean Home Economics Association 2002;40(3):115-136.
기업 고객상담실의 직무내용과 필요능력에 관한 연구 - 고객상담실 직원을 대상으로 -
이승신,이기춘,박명희,송인숙,이은희,제미경
A Study on the Job Description and Necessary Abilities for Consumer Affairs Department in Business
Seung Sin Lee,Kee Choon Rhee,Myung Hee Park,In Sook Song,Eun Hee Lee,Mi Kyung Jae
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