Consumer needs on a Reform of Administrative Service

Original Article

Journal of the Korean Home Economics Association 1997;35(1):129-142.

논문편 : 소비자의 행정서비스개선에 대한 요구 분석 - 구청의 행정서비스를 중심으로 -

배순영

기전여자전문대학교 소비자정보과

Consumer needs on a Reform of Administrative Service

배순영

ABSTRACT

The purpose of this study is (1) to investigate the level of the consumer needs on a reform of administrative service and (2) to identify the influencing variables. For empirical analysis it used the data on 511 persons collected in the Chunju. The questionaire method was for data gathering. The major findings are as follows: (1) The level of consumer needs on a reform of administrative service is quite high and expecially the need on ' a government employee' is very high(2) It differed significantly according to age occupation attitude on adminstation attitude on consumerism and especially attitude on consumerism is most influencing variables.