Difference between Consumers’ and Front-line Workers’ Perceptions on Consumer Complaint Behavior with Hateful Intentions: Based on the Personal and Social Factor
Hye Jin Kim, Seung Sin Lee
Hum. Ecol. Res. 2018;56(1):15-32. Published online 2018 Feb 21 DOI: https://doi.org/10.6115/fer.2018.002
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