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Author :
Yoon Shin Bae 1 Articles
429 A Study on Consumer Complaint Behavior Caused by Dissatisfaction with the Service of Smartphone Applications: The Moderating Effect of a Complaint Handling Process and Consumer’s Attribution
Yoon Shin Bae, Seung Sin Lee
Fam. Environ. Res. 2014;52(4):429-441.   Published online August 21, 2014
DOI: https://doi.org/10.6115/fer.2014.037
                  
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